It is crucial that employers define a safety-sensitive position in their workplace. This definition should be clearly summarized in the job description of the position. And this job description should be clearly announced to applicants and employees. We have previously written about the importance of establishing a link between the job description and not being […]
Dealing with Angry Customers
Is your firm dealing with angry customers? Shep Hyken has some valuable advice. Below is a summary of Shep Hykens’ article. Here are three concepts you must know and understand about how to deal with angry customers: The angry customer is not angry at you. They may be mad because the product didn’t work, they […]
Does Your Firm Respond to Feedback in Customer Surveys
Did you know that 72% of customers say they never hear back from the company or brand after completing a customer survey. Shep Hyken provides three lessons in one of his recent blog posts. Shep Hyken has done a lot of business with this company over the past five years, and it’s always been a […]
Half of People Involved in Road Accidents Had Drugs or Alcohol in Their System
More than 55% of people involved in serious or fatal road accidents had drugs or alcohol in their system, according to a new study. Implementing a random drug and alcohol test program sends a very powerful message to the workforce. Without one you put your firm in jeopardy should your firm be sued. This news […]
Can You Use Background Dossiers and Algorithmic Scores and Other Third-Party Reports to Make Hiring Decisions?
Can an employer use background dossiers and algorithmic scores and other third-party reports to make hiring decisions without adhering to the Fair Credit Reporting Act (FCRA). According to the Consumer Financial Protection Bureau the answer is a resounding NO. What follows is a summary of the governance issuance by the Consumer Financial Protection Bureau. We […]
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