Shep Hyken recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio about customer service. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, Shep asks, “What last nugget of wisdom can you share with our listeners?” […]
Pair of Companies in the Trucking Industry Says Positive Marijuana Tests And Federal Regulations Contribute to Driver Shortage
This article reports that a combination of positive marijuana tests and outdated federal regulations are causing a national driver shortage. We make no secret of the fact that we believe proper drug and alcohol testing are crucial to maintain highway safety. Employers should be aware that if their employee injures or kills third parties it […]
Supreme Court Ruling Just Changed the Rules for Cannabis Liability Cases
Supreme Court Ruling Paves the Way for Truck Driver to Seek Treble Damages in THC-CBD Case The important point we want to make by presenting this article is that it is of utmost importance that individuals, particularly in safety sensitive positions that are regularly drug tested, take extra care in assuring that ingested CBD products […]
Five Things Not to Do When Giving Gifts to Customers and Employees
SHEP HYKEN shares his thoughts on giving gifts here. He was interviewed for an article by Bored Panda about corporate gifts that are “tacky, cheap, and insulting.” This made him reflect on his mentor of gift giving, the late John Ruhlin, author of Giftolog,y and his latest book, Beyond Giftology (released posthumously), who taught him […]
Random Drug Testing Regulations for Safety-Sensitive Positions Upheld
A recent decision of the Federal Court of Appeal in Power Workers’ Union v. Canada (Attorney General), 2024 FCA 182, addressed the validity of pre-placement and random alcohol and drug testing imposed by the Canadian Nuclear Safety Commission as a license condition to operate high security nuclear facilities. The general rule is that employers may […]
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