Randisi & Associates

Pre-Employment Screening Specialists

RANDISI & ASSOCIATES, INC.

410.336.0287
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How Small Flaws Can Taint the Customer Experience

June 26, 2025 By Jim Randisi

This article by Shep Hyken highlights why small flaws in your business can adversely impact your customer experience. Have you ever walked into a restaurant bathroom and found paper towels scattered on the floor or an overflowing trash can? What immediately crossed your mind? What did you think about the restaurant? For most of us, […]

Filed Under: Business Success

What Is the Enemy of Customer Service?

May 22, 2025 By Jim Randisi

Shep Hyken recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio about customer service. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, Shep asks, “What last nugget of wisdom can you share with our listeners?” […]

Filed Under: Business Success

Five Things Not to Do When Giving Gifts to Customers and Employees

April 15, 2025 By Jim Randisi

SHEP HYKEN shares his thoughts on giving gifts here. He was interviewed for an article by Bored Panda about corporate gifts that are “tacky, cheap, and insulting.” This made him reflect on his mentor of gift giving, the late John Ruhlin, author of Giftolog,y and his latest book, Beyond Giftology (released posthumously), who taught him […]

Filed Under: Business Success

Drug and Alcohol Policies in a Legal Weed World

December 28, 2024 By Jim Randisi

Many employers struggle to construct drug and alcohol policies in a legal weed world. This article from JDSUPRA is an excellent read. We have provided a summary of the article below. We recommend reading the article in its entirety. Employees in positions that are subject to federal drug laws should be handled in accordance with […]

Filed Under: Business Success, Drug Testing

The Secret to Outperform the Competition

December 18, 2024 By Jim Randisi

Shep Hyken had a recent blog post on how to outperform the competition. In a recent Amazing Business Radio episode, Shep interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put their customers at the center are the companies that are outperforming their competition.” Who would disagree with that statement? Well, […]

Filed Under: Business Success

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Testimonials

Video testimonial from Rebecca Yarrison Miller's Minuteman Press Owings … Read More>>

Latest News

  • What Is the Best Background Check for Employers?
  • How Small Flaws Can Taint the Customer Experience
  • What Is the Enemy of Customer Service?
  • Pair of Companies in the Trucking Industry Says Positive Marijuana Tests And Federal Regulations Contribute to Driver Shortage
  • Supreme Court Ruling Just Changed the Rules for Cannabis Liability Cases

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Phone: 410.336.0287
Fax: 410.296.6131

1810 – J York Road PNB # 185
Lutherville, MD 21093
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