Do your customers trust you? (This is fact.) Do you think your customers trust you? (This is opinion.) There is a trust gap between customers and the companies and brands they do business with. Shep Hyken has an excellent article that reveals the importance of the “trust gap” in this article. The difference between the […]
How to Document Workplace Impairment
We often get requests from clients who provide an example of workplace impairment they’ve witnessed. Then they tell us they want to send the employee for a drug test in the hope of getting a positive result without a documented observation. Some supervisors see poor performance in the workplace and believe substance abuse is the […]
5 Reasons You Need a Customer Advisory Board
This article presents the actions Mailchimp took to create a customer advisory board (CAB). The article contains some very valuable information on steps to take to make your business survive and thrive. For example, are you: Soliciting feedback on new products or services? Making your C-level personnel available to your customers? Dismissing input from certain […]
40 Ideas to Shake Up The Hiring Process
Does your organization need to shake up the hiring process? This article has some great suggestions. We have included most of the total number of 40 ideas. We encourage you to read the entire article. We think some of these ideas can help your organization increase the success of finding people who can help your […]
Workforce Red Alerts Are Flashing for Employers. Is Your Firm Ignoring These Red Alerts?
We read this article, in the Baltimore Business Journal, discussing Workforce Red Alerts related to hiring in the next few years. We felt compelled to bring this to your attention. A business cannot exist without employees. This article summarizes some of the article’s highlights. We encourage you to read the article in detail. Despite assumed […]
