We all have to deal with an angry customer once in a while. We noticed this article by Grant Olsen and wanted to pass it along to our subscribers.  We have summarized its main points below. But, we encourage you to read the entire article for its valuable information. Knowing how to deal with angry […]

Are you having trouble hiring in the current environment? Some observations on information in this article from the Baltimore Business Journal. Most employees want the opportunity to work at a company where they have a career path. In the first point, the author mentions the lack of a focus on training and upskilling for employees. […]

No matter what dreams you hope to achieve, harnessing the power of creativity is essential to success. However, “success” is an elusive word that means different things depending on who you ask. For some, success might refer to achieving material wealth or a certain status. For others, it might mean starting a new venture or […]

Properly documenting and handling reports of an employee suspected of impairment on the job is crucial. It can help to avoid incidents that can cause serious injury to either a member of your workforce or the general public. If an employee is suspected of impairment what steps should managers take to document and then take […]

“Is mediocrity the new customer experience?” This article by Shep Hyken contains steps you can take to keep your business humming in spite of this phenomena. “A friend of the author mentioned how he’s had to wait longer when he called customer support and that there weren’t enough cashiers at the grocery store. I said, […]