We saw this article on 27 helpful customer support tools and thought it would be valuable to share with our business associates. The article is on the Help Scout web page. We summarized points in the article and present it below. For more detail, we suggest reading the article. It is well worthwhile particularly if […]

There are secrets to customer loyalty that are contained in this article from Shep Hyken. Customer loyalty is the secret to continued business success. There is a secret to customer loyalty. Okay, maybe it’s not the secret, but what Shep Hyken shares in his article is very valuable.  After all, it is much cheaper to keep […]

Five suggestions to have a great day at work. We spend almost one-third of our life at work. Why not focus on ways to enjoy our time at work. Make a List Reflect back to the time you accepted your position. What were the aspects of this job that were important to you then? Try […]

Every organization needs a ritual at every company meeting.  It is important to communicate moments of magic with clients.  These are positive experiences that bolster the enthusiasm of your associates.  It helps to remind everyone of those services that help your clients achieve their goals. Shep Hyken explains in more detail in this article why […]

Employee personality tests have been part of our culture for almost a century. It’s certainly worth questioning whether these employee personality tests are better than adequate job descriptions, and objective measures of the ability to perform the job’s essential functions. Strength tests objectively measure a person’s ability to pull, push or lift. Mathematical tests objectively […]