Beware of a negligent retention lawsuit if your organization either knows or should have known about the behavior of an employee that results in personal injury. A recent disastrous event at a Walmart store  has resulted in a  survivor of the Virginia mass shooting filing a $50 million lawsuit against Walmart for negligent retention. The […]

The Ritz-Carlton Hotel Company carries an experience excellence mystique. Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. We came across an article describing five lessons on fostering experience excellence by Joseph Michelli, Ph.D. What can you learn […]

Employee theft is a constant concern. However, our current economic situation makes this situation even more pressing, especially as consumer debt is at an all-time high. Our friends at Consolidated Insurance recently issued this valuable piece of information addressing how businesses should protect against employee theft. Below, you’ll find a summary of its important points. […]

Okay, okay, you have probably seen some or most of these suggestions for increasing brand loyalty. But are you implementing just a couple? We saw this article https://www.allbusiness.com/11-ways-to-increase-brand-loyalty-through-better-email-marketing-211270-1.html about increasing brand loyalty and wanted to pass it along. We have summarized the points and encourage you to review the article for a more in-depth discussion. […]

Have you ever had a job applicant demand compensation? At Randisi & Associates, Inc., we have encountered two instances where an applicant demanded compensation from a client. In both cases, it was a matter of being compensated for time spent taking a drug test. We thought it would be valuable to provide a synopsis of […]