Okay, okay, you have probably seen some or most of these suggestions for increasing brand loyalty. But are you implementing just a couple? We saw this article https://www.allbusiness.com/11-ways-to-increase-brand-loyalty-through-better-email-marketing-211270-1.html about increasing brand loyalty and wanted to pass it along. We have summarized the points and encourage you to review the article for a more in-depth discussion. […]

Have you ever had a job applicant demand compensation? At Randisi & Associates, Inc., we have encountered two instances where an applicant demanded compensation from a client. In both cases, it was a matter of being compensated for time spent taking a drug test. We thought it would be valuable to provide a synopsis of […]

We hear many clients talk about the tight labor market and comment on how difficult it is to hire. We wanted to pass along this article from GoSmallBiz that has some helpful advice. Let us know if you have found it helpful. A tight labor market is a tricky spot for a small business, as […]

Common Customer Complaints and How to Address Them Customer complaints can be an avenue to learning about business faults and an opportunity to increasing customer loyalty. Handling customer complaints is arguably the most important aspect of customer service. We posted an earlier blog post about customer complaints This article below nicely summarizes how you should […]

We all have to deal with an angry customer once in a while. We noticed this article by Grant Olsen and wanted to pass it along to our subscribers.  We have summarized its main points below. But, we encourage you to read the entire article for its valuable information. Knowing how to deal with angry […]