Shep Hyken believes it is always best to rip the band-aid off communication and make communication with your customers quickly and honestly. In this article, Shep Hyken writes that t’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic […]
Why Oregon’s Drug Decriminalization Has Failed
Oregon’s Drug Decriminalization program has failed. America’s most radical experiment with drug decriminalization has ended, after more than three years of painful results. Oregon Governor Tina Kotek has pledged to sign legislation repealing the principal elements of the ballot initiative known as Measure 110: Possessing hard drugs is again a crime in Oregon, and courts […]
IRS blistered internal watchdog for lax protections of taxpayer data
A recent article reported ongoing problems at the IRS associated with lax protections of taxpayer data came to our attention. There is a summary of the article below. We encourage you to read the article in its entirety. But before we get to the summary of the article, we wanted to bring a few items […]
A Simple Fix to Stop Wasting Customers’ Time
Shep Hyken in this article believes duplicate or triplicate (or more) effort filling out forms is wasting customers’ time! If you’re making your customer go through the same process multiple times, you’re creating a negative customer experience. Shep Hyken recently had to get an MRI for a medical issue and was asked to fill out […]
What Are Background Checks and Why Is the Process Important
Background checks are crucial in the employment process both before you hire and while an employee is in your employ. Background checks before hire serve as a tool to discover if an individual is falsifying your company documents. We believe that for the most part people will behave for your firm in the future as […]
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