A Harvard Business Review study found that 80% of employee turnover is due to bad hiring decisions, and 45% of bad hires are attributed to a lack of process. The cost of a poor hiring decision can be quite high, with estimates ranging from a low of $18,700 to hundreds of thousands of dollars in […]
Employer Could Discharge An Employee for Being Impaired on the Job from Medical Marijuana
On March 19, 2024, the Connecticut Appellate Court upheld an employer’s right to discharge an employee for being impaired on the job from medical marijuana under a state law that provides employment protections for qualified medical marijuana users. This situation should give employers added confidence in taking steps to maintain a safe workplace environment. We […]
Truck Driver Killed Two People and Injured Dozens
A truck driver killed two people and injured dozens in a fatal head-on crash with a school bus has been arrested and charged with criminally negligent homicide, as well as ordered to cease operations by the Federal Motor Carrier Safety Administration following a history of illegal substance abuse. [R&A Comment: We believe this article should […]
Rip the Band-Aid Off Communication
Shep Hyken believes it is always best to rip the band-aid off communication and make communication with your customers quickly and honestly. In this article, Shep Hyken writes that t’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic […]
Why Oregon’s Drug Decriminalization Has Failed
Oregon’s Drug Decriminalization program has failed. America’s most radical experiment with drug decriminalization has ended, after more than three years of painful results. Oregon Governor Tina Kotek has pledged to sign legislation repealing the principal elements of the ballot initiative known as Measure 110: Possessing hard drugs is again a crime in Oregon, and courts […]
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