A recent article in the BBJ states that workers who get promoted are more likely to leave your company than those who did not — but luckily for managers, there’s a fix for that. We read this article and found the content very interesting. It illuminated some key findings about managing your workforce AND moving […]

The hiring process is incredibly difficult, and nobody wants to find themselves rescinding a job offer to an otherwise-qualified candidate unless necessary. Employers today are feeling the squeeze of a competitive hiring market.  When possible, employers should consider performing a drug test and background check before extending a job offer. Before doing so, check with […]

This article from Shep Hyken about customer service debacles is quite illustrative. All organizations need to focus on instructing employees how to ask for help when faced with a confusing situation. Have you encountered similar situations to those described by Shep Hyken below? In 1996 the U.S. hosted the Summer Olympics. I’ll never forget reading […]

Is your response to a complaint from a customer “It is out of my control”? It is an easy reply. And embarrassingly I admit I have used it in the past. I saw this article from Shep Hyken and enjoyed his alternative responses. We hope you find it as useful. Last month I was in […]

As an employer, you have certain responsibilities to your employees including protection from workplace violence. For example, you need to provide them with a safe work environment. One aspect of this that is not talked about quite as much is workplace violence. It is your obligation to help mitigate workplace violence to protect your business, […]