Shep Hyken has a list of ten reasons why customers hate calling you for help. Yes, we may still encounter friction when calling for help or support, but with the latest technology, which includes AI-infused chatbots that either talk or message with you, the experience of getting help is improving. And even without technology, it’s […]
Try to Screen Out Bad Hires
“What you do on the front end to screen out bad hires can have a bigger impact than just about anything you do: hiring the right people to start with,” said David J. Schaerer, executive vp of pre-employment screening company American Tescor Inc. in Beaverton, Ore. Speaking as part of a panel at REBEX 2003, […]
Saving Your Customer Time Shows Respect
In this article Shep Hyken talks about the importance of saving your customer time and how it pays dividends in customer loyalty. A customer takes the time to buy a product, which could include research, visits to a store, calls to a salesperson, and many other tasks that go into a pre-purchase routine. So once […]
How Synthetic Urine Became the Go-To for Beating Drug Tests
Why is synthetic urine the Go-To for beating drug tests. This article highlights some of the reasons. This article is summarized below and contains our comments. We recommend you read the article in its entirety. Synthetic urine, once a niche item, is now very popular. Synthetic urine is a lab-formulated liquid that mimics the chemical […]
What Employers Need to Know About Marijuana Drug Testing in the Age of Legalization
This article in HR Management and Compliance explores what employers need to know about marijuana drug test in the age of legalization. The article is summarized below. We encourage you to read the article in its entirety. Employers have long relied upon drug testing as the most objective way to determine whether an employee is […]
