It’s one thing to listen to what your customers say about you online. Many customers prefer to “go social” and comment on social media, review sites, and online forums. So the question is from Shep Hyken, “Are you listening?” By “listening,” Shep means social listening, paying attention to what customers are saying about you everywhere […]
Does An Employer Have To Accommodate an Employee Who Fails a Drug Test?
This is a summary of a blog post by JDUPRA involving what happens when an employee fails a drug test. We encourage you to read the article in its entirety if you want to know what to do when an employee fails a drug test. An employee named Suzie was diagnosed with attention deficit and […]
Employers Increasingly Adopt Continuous Workforce Monitoring
Employers are rapidly moving away from one-off pre-employment screening towards continuous workforce monitoring, as rising fraud risks and declining trust reshape hiring practices. New data from First Advantage’s 2026 Global Workforce Trends Report reveals that screening is becoming a core, ongoing requirement across the entire employee lifecycle, rather than a single checkpoint at the point […]
The One Word That Explains Why Some Companies Fail
This article answers the question of Why some companies fail to keep customers? Answer: In one word…Consistency. Actually, it’s a lack of consistency. Some companies fail to keep customers because they lack consistency, which weakens customer confidence, trust, and loyalty. Recently, Shep Hyken wrote an article about the one word that describes what you do […]
Updating Your Workplace Drug Testing Policy for THC
Is it time to update your workplace drug testing policy for THC? While this article from MENSXP specifically addresses actions by California employers, the suggestions can and should be taken by all employers when it comes to dealing with drug testing for THC in the workplace. This is a summary of the article. We encourage […]
