Shep Hyken had a recent blog post on how to outperform the competition. In a recent Amazing Business Radio episode, Shep interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put their customers at the center are the companies that are outperforming their competition.” Who would disagree with that statement? Well, […]
What Time-Wasting Experience Might Your Customers Have When They Do Business with You.
Do you, as a customer, have time-wasting experience with companies? Would you do repeat business with those companies? Shep Hyken shares his thoughts on that topic here. Imagine this … you’re running tight on time for a meeting and want to grab a cup of coffee. Do you choose to stop at the café that […]
Rescinding Job Offers Based on Conditions Not Clearly Aligned with Essential Functions of the Job
Dollar General rescinded job offers to applicants based on conditions not clearly aligned with essential functions of the job. They rescinded job offers made to individuals with high blood pressure and poor eyesight. Workers say they were weeded out due to medical conditions that did not impact their ability to do the job. Dollar General […]
5 Simple Steps to Prevent Fraud
This article from Wayne State University Office of Internal Audit lists 5 easy steps to prevent Fraud. We would like to emphasize that the Office recommends establishing strong hiring procedures and a fraud hotline. This previous blog post lists the success of a fraud hotline. Wayne State University Office of Internal Audit joins movement to […]
US to Require Drug and Alcohol Testing for Foreign Aviation-Repair Stations
The US is going to require drug and alcohol testing for foreign aviation repair stations. What does that reflect? It reflects a desire to assure that individuals working in safety-sensitive positions are not under the influence of drugs and/or alcohol. Why is that important. Someone under the influence of drugs and/or alcohol can cause injury […]
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