Did you know that 72% of customers say they never hear back from the company or brand after completing a customer survey. Shep Hyken provides three lessons in one of his recent blog posts. Shep Hyken has done a lot of business with this company over the past five years, and it’s always been a […]
Half of People Involved in Road Accidents Had Drugs or Alcohol in Their System
More than 55% of people involved in serious or fatal road accidents had drugs or alcohol in their system, according to a new study. Implementing a random drug and alcohol test program sends a very powerful message to the workforce. Without one you put your firm in jeopardy should your firm be sued. This news […]
Can You Use Background Dossiers and Algorithmic Scores and Other Third-Party Reports to Make Hiring Decisions?
Can an employer use background dossiers and algorithmic scores and other third-party reports to make hiring decisions without adhering to the Fair Credit Reporting Act (FCRA). According to the Consumer Financial Protection Bureau the answer is a resounding NO. What follows is a summary of the governance issuance by the Consumer Financial Protection Bureau. We […]
Help Safeguard Your Organization from Fraud
This article from FTI Consulting presents fundamental steps to safeguard your organization against fraud. Advances in technology, including AI, have led organizations to implement increasingly sophisticated fraud prevention and detection strategies. International Fraud Awareness Week (17-23 November 2024) serves as a timely reminder for businesses not to overlook the basics of fraud prevention. A fundamental […]
Family Sues Over Student Killed by a Trucker
The situation of a student killed by a trucker raises several important considerations for employers who have employees driving any vehicle on the road. This article contains important information. We have summarized the main points of the article, encourage you to read the article in its entirety and have provided comments in certain sections below. […]
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