Shep Hyken shared an interesting story of what happens when a CEO picks up the phone. Jeff Bezos, the former CEO of Amazon, shared a fascinating leadership story on the Lex Fridman Podcast about how he wanted to ensure his customers received the best customer experience. In Amazon’s early days, Bezos noticed a discrepancy between […]

Shep Hyken, in this article, counsels a company to find your success story. Earlier this year, Shep wrote a Forbes article celebrating the 50th anniversary of the famous Nordstrom story in which a man wanted to return a set of used tires – even though Nordstrom never even sold tires. That fact didn’t stop the […]

This article by Shep Hyken highlights why small flaws in your business can adversely impact your customer experience. Have you ever walked into a restaurant bathroom and found paper towels scattered on the floor or an overflowing trash can? What immediately crossed your mind? What did you think about the restaurant? For most of us, […]

Shep Hyken recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio about customer service. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, Shep asks, “What last nugget of wisdom can you share with our listeners?” […]

SHEP HYKEN shares his thoughts on giving gifts here. He was interviewed for an article by Bored Panda about corporate gifts that are “tacky, cheap, and insulting.” This made him reflect on his mentor of gift giving, the late John Ruhlin, author of Giftolog,y and his latest book, Beyond Giftology (released posthumously), who taught him […]