If a process is working, why should we change it? If you don’t change the process and get better, somebody else will. And that threatens your organization. This excellent article from Shep Hyken came to our attention regarding the need to always change for the better. We have below a summary of the article but […]

This is a great article from Shep Hyken on employee management and your employee experience and how it relates to a strong customer experience. Enjoy! Before you can have a strong customer experience, you must have a good employee experience. So, here are the five levels of the pyramid that make up The Employee Hierarchy […]

What action by your sales reps makes for a better customer experience? This article from Shep Hyken is well worth the read. Below is a brief summary of the article but we encourage you to read the article in its entirety. “Curiosity killed the cat.” According to Wikipedia, this saying first appeared in a 1598 […]

The business world is competitive, and companies must be productive to stay on top of the competition. One subtle way they can gain an edge is through their human resources (HR) department as listed in this article. We have provided a summary of the article below. We encourage you to review the article in its […]

A Reuters article contained news of a US company using AI in the hiring process. A China-based tutoring company has agreed to settle a U.S. government agency’s novel lawsuit claiming it used hiring software powered by artificial intelligence to illegally weed out older job applicants. The 2022 lawsuit against iTutorGroup Inc was the first by […]