Randisi & Associates

Pre-Employment Screening Specialists

RANDISI & ASSOCIATES, INC.

410.336.0287
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What Is the Enemy of Customer Service?

May 22, 2025 By Jim Randisi

Shep Hyken recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio about customer service. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, Shep asks, “What last nugget of wisdom can you share with our listeners?” […]

Filed Under: Business Success

Five Things Not to Do When Giving Gifts to Customers and Employees

April 15, 2025 By Jim Randisi

SHEP HYKEN shares his thoughts on giving gifts here. He was interviewed for an article by Bored Panda about corporate gifts that are “tacky, cheap, and insulting.” This made him reflect on his mentor of gift giving, the late John Ruhlin, author of Giftolog,y and his latest book, Beyond Giftology (released posthumously), who taught him […]

Filed Under: Business Success

Drug and Alcohol Policies in a Legal Weed World

December 28, 2024 By Jim Randisi

Many employers struggle to construct drug and alcohol policies in a legal weed world. This article from JDSUPRA is an excellent read. We have provided a summary of the article below. We recommend reading the article in its entirety. Employees in positions that are subject to federal drug laws should be handled in accordance with […]

Filed Under: Business Success, Drug Testing

The Secret to Outperform the Competition

December 18, 2024 By Jim Randisi

Shep Hyken had a recent blog post on how to outperform the competition. In a recent Amazing Business Radio episode, Shep interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put their customers at the center are the companies that are outperforming their competition.” Who would disagree with that statement? Well, […]

Filed Under: Business Success

What Time-Wasting Experience Might Your Customers Have When They Do Business with You.

December 18, 2024 By Jim Randisi

Do you, as a customer, have time-wasting experience with companies? Would you do repeat business with those companies? Shep Hyken shares his thoughts on that topic here. Imagine this … you’re running tight on time for a meeting and want to grab a cup of coffee. Do you choose to stop at the café that […]

Filed Under: Business Success

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Testimonials

Video testimonial from Rebecca Yarrison Miller's Minuteman Press Owings … Read More>>

Latest News

  • Artificial Intelligence in Hiring Brings New Compliance Risks
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Phone: 410.336.0287
Fax: 410.296.6131

1202 Fieldbrook Circle
York PA 17404
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