The hiring process is incredibly difficult, and nobody wants to find themselves rescinding a job offer to an otherwise-qualified candidate unless necessary. Employers today are feeling the squeeze of a competitive hiring market.  When possible, employers should consider performing a drug test and background check before extending a job offer. Before doing so, check with […]

This article from Shep Hyken about customer service debacles is quite illustrative. All organizations need to focus on instructing employees how to ask for help when faced with a confusing situation. Have you encountered similar situations to those described by Shep Hyken below? In 1996 the U.S. hosted the Summer Olympics. I’ll never forget reading […]

Is your response to a complaint from a customer “It is out of my control”? It is an easy reply. And embarrassingly I admit I have used it in the past. I saw this article from Shep Hyken and enjoyed his alternative responses. We hope you find it as useful. Last month I was in […]

As an employer, you have certain responsibilities to your employees including protection from workplace violence. For example, you need to provide them with a safe work environment. One aspect of this that is not talked about quite as much is workplace violence. It is your obligation to help mitigate workplace violence to protect your business, […]

There is a lot in the news about artificial intelligence. Some of the news portrays hope in a better world. And some of the news portrays an Orwellian picture of transhumanism. In either case, it will have an impact on our business and personal lives in the near future. This article from Shep Hyken highlights […]