Studies on resume fraud vary by source, methodology, and region, but here’s a summary based on reliable reports: Approximately 10-20% of job applicants falsify educational credentials (e.g., claiming degrees they don’t have, exaggerating GPAs, or attending schools they didn’t). This is drawn from surveys like: A 2020 ResumeLab study: 9.2% of respondents admitted to lying […]
Disclosure Form Violations Trigger Lawsuits Without Proving Harm
A business best practice is to review your hiring Disclosure Form particularly if you do business in California. Walmart loses appeal on Disclosure Form violations which triggered lawsuits without proving harm. Background check form errors on disclosure form cost California employers $10,000 per violation, no proof of harm required. The February 4 decision changes the […]
What Would Your Firm’s Results Be Like if You Started Random Drug Tests?
Central Alabama Water gives company-wide random drug tests. Numerous individuals have tested positive. The new management at Central Alabama Water (CAW) is continuing its efforts to comply with nationally recognized standards and procedures. This week, that meant conducting its first full-staff random drug tests on Monday. The tests follow the adoption and implementation of a […]
Many Employers Still Have a Lawful and Legitimate Basis to Prohibit Impairment at Work
Seyfarth Synopsis – President Trump’s December 2025 Executive Order signals a possible shift in federal marijuana policy, but many employers still have a lawful and legitimate basis to prohibit impairment at work. Employers that test for marijuana should continue to monitor legal developments and evolving legal risk. And employers should remind employees of their policy […]
The Most Expensive Complaint Call Is the Second Complaint Call
In this blog post from Shep Hyken he highlights how firms are addressing the second complaint call. During Shep’s customer service workshops, he does an exercise he calls the Moment of Misery™ Grid. The short version is that participants are asked to write down all the complaints they hear and how often they hear them. […]
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