Shep Hyken, in this article, counsels a company to find your success story. Earlier this year, Shep wrote a Forbes article celebrating the 50th anniversary of the famous Nordstrom story in which a man wanted to return a set of used tires – even though Nordstrom never even sold tires. That fact didn’t stop the […]
Why Does Drug and Alcohol Testing Matter
Why does drug and alcohol testing matter? Because almost one in ten employees in their 30s use alcohol and drugs. Do you want someone using drugs and/or alcohol operating your machinery, driving your vehicles, performing complex tasks? According to this article from Ohio State, almost 1 in 10 workers in their 30s uses alcohol, marijuana […]
What Is the Best Background Check for Employers?
We often get questions from clients asking what should be included in the background check. This article from JDSUPRA nicely summarizes factors that should be considered. We have included R&A comments where we think are appropriate. This is a summary. We encourage you to read the article in its entirety. With so many candidates vying […]
How Small Flaws Can Taint the Customer Experience
This article by Shep Hyken highlights why small flaws in your business can adversely impact your customer experience. Have you ever walked into a restaurant bathroom and found paper towels scattered on the floor or an overflowing trash can? What immediately crossed your mind? What did you think about the restaurant? For most of us, […]
What Is the Enemy of Customer Service?
Shep Hyken recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio about customer service. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, Shep asks, “What last nugget of wisdom can you share with our listeners?” […]
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