There are certain phrases that Shep Hyken considers to be customer loyalty killers. Use them with your customers, and you shouldn’t be surprised if they leave you for a better experience. Phrases like: It’s not my fault. Even if it’s not, your customers want to talk to someone who is empowered to help them. You’re […]
Background Screening
While this blog post from JDP has great advice for Youth Sports Background Screening, the guidelines can apply to any enterprise wishing to perform background investigations. We provide a summary below, but we encourage the reader to review the article in its entirety. The United States Olympic & Paralympic Committee (USOPC) establishes safeguarding and screening […]
US Truck Drivers Will Still Be Tested for Marijuana Use
The U.S. Department of Transportation said truck drivers and other safety-sensitive employees will still be tested for marijuana use. DOT made the announcement following President Trump’s executive order directing the U.S. Department of Justice to complete the rescheduling process of marijuana to a Schedule III drug from a Schedule I drug. Schedule III drugs are […]
Withdrawing a Certified Medical Marijuana User’s Job Offer After a Positive Drug Test
This situation of withdrawing a certified medical marijuana user’s job offer after a positive drug test deals with law in Pennsylvania. However, it does provide some guided advice for employers in other jurisdictions. Though it has been around for nearly a decade, the Pennsylvania Medical Marijuana Act continues to cause considerable confusion for employers. A […]
Positive Drug Test Defeats ADA Claim.
This article from Vital Law discusses a physician’s failed attempt to show he was discharged because of an ADA claim violation. Hospital’s adherence to substance abuse policy forecloses inference that prior substance abuse disorder caused discharge due to an ADA claim. A hospital did not violate the Americans with Disabilities Act (ADA) when it terminated […]
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