We often get questions from clients asking what should be included in the background check. This article from JDSUPRA nicely summarizes factors that should be considered. We have included R&A comments where we think are appropriate. This is a summary. We encourage you to read the article in its entirety. With so many candidates vying […]
How Small Flaws Can Taint the Customer Experience
This article by Shep Hyken highlights why small flaws in your business can adversely impact your customer experience. Have you ever walked into a restaurant bathroom and found paper towels scattered on the floor or an overflowing trash can? What immediately crossed your mind? What did you think about the restaurant? For most of us, […]
What Is the Enemy of Customer Service?
Shep Hyken recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio about customer service. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, Shep asks, “What last nugget of wisdom can you share with our listeners?” […]
Pair of Companies in the Trucking Industry Says Positive Marijuana Tests And Federal Regulations Contribute to Driver Shortage
This article reports that a combination of positive marijuana tests and outdated federal regulations are causing a national driver shortage. We make no secret of the fact that we believe proper drug and alcohol testing are crucial to maintain highway safety. Employers should be aware that if their employee injures or kills third parties it […]
Supreme Court Ruling Just Changed the Rules for Cannabis Liability Cases
Supreme Court Ruling Paves the Way for Truck Driver to Seek Treble Damages in THC-CBD Case The important point we want to make by presenting this article is that it is of utmost importance that individuals, particularly in safety sensitive positions that are regularly drug tested, take extra care in assuring that ingested CBD products […]
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