Seyfarth Synopsis – President Trump’s December 2025 Executive Order signals a possible shift in federal marijuana policy, but many employers still have a lawful and legitimate basis to prohibit impairment at work. Employers that test for marijuana should continue to monitor legal developments and evolving legal risk. And employers should remind employees of their policy […]
The Most Expensive Complaint Call Is the Second Complaint Call
In this blog post from Shep Hyken he highlights how firms are addressing the second complaint call. During Shep’s customer service workshops, he does an exercise he calls the Moment of Misery™ Grid. The short version is that participants are asked to write down all the complaints they hear and how often they hear them. […]
Review of Medical Cannabis Use Finds Little Evidence of Benefit
A review of medical cannabis use finds little evidence of benefit. Researchers found a chasm between the health reasons for which the public seeks out cannabis and what gold-standard science shows about its effectiveness. Addiction experts, who studied hundreds of clinical trials, guidelines and surveys conducted over 15 years, found a gulf between how the […]
ADA Does Not Require Employers to Tolerate Use of THC During Work Time
The ADA Does Not Require Employers to Tolerate Use of THC During Work Time. This is a summary of an article by Jonathan Crotty of the law firm Parker Poe Adams & Bernstein LLP. We encourage you to read the article in its entirety. An employer smelled marijuana and discovered that an administrative employee was […]
Hire for Attitude, Train for Skill
The old saying in business, when it comes to hiring people, is hire for attitude, train for skill. Shep Hyken has shared ideas related to this quote in several articles and videos. So, why bring it up again? First, it’s a concept worth revisiting to remind us of this important truth, especially in the world […]
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