Do your customers trust you? (This is fact.) Do you think your customers trust you? (This is opinion.) There is a trust gap between customers and the companies and brands they do business with. Shep Hyken has an excellent article that reveals the importance of the “trust gap” in this article. The difference between the […]
Tips for Employer Social Media Screening
Many employers engage in social media screening during the hiring process. However, this screening method is wrought with problems and should be carefully managed. We wrote about the dangers of social media screening previously here. Ultimately, it is difficult to tell if information found during social media background checks is authentic or accurate. How do […]
How to Document Workplace Impairment
We often get requests from clients who provide an example of workplace impairment they’ve witnessed. Then they tell us they want to send the employee for a drug test in the hope of getting a positive result without a documented observation. Some supervisors see poor performance in the workplace and believe substance abuse is the […]
5 Reasons You Need a Customer Advisory Board
This article presents the actions Mailchimp took to create a customer advisory board (CAB). The article contains some very valuable information on steps to take to make your business survive and thrive. For example, are you: Soliciting feedback on new products or services? Making your C-level personnel available to your customers? Dismissing input from certain […]
Medical Marijuana Users in Safety Sensitive Positions
We have frequently written about the danger of having medical marijuana users in safety sensitive positions in your workforce. We are very concerned about employees using this drug and then being on the job in a safety position. When it comes to marijuana, we want to encourage employers to take steps to protect their workforce […]
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