If a process is working, why should we change it? If you don’t change the process and get better, somebody else will. And that threatens your organization. This excellent article from Shep Hyken came to our attention regarding the need to always change for the better. We have below a summary of the article but […]
The Employee Hierarchy of Needs Requires Good Employee Experience
This is a great article from Shep Hyken on employee management and your employee experience and how it relates to a strong customer experience. Enjoy! Before you can have a strong customer experience, you must have a good employee experience. So, here are the five levels of the pyramid that make up The Employee Hierarchy […]
Debunking Common Oral Fluid Testing Misconceptions
This article presents the benefits of oral fluid testing, commonly referred to as saliva testing. Its ease of use, established testing protocols at laboratories and the ability to collect a sample anytime, anywhere only scratches the surface when it comes to the long list of benefits that come with oral fluid testing. We have presented […]
Problems of employees returning to work after COVID shutdowns
This article highlights the problems of employees returning to work after COVID shutdowns. We have sprinkled some of our previous blog posts in the summary below. For example, one employee got used to drinking several glasses of wine during the workday when working 100% remotely for the past three years. Now, ordered back to the […]
What Killed the Cat and Is It Related to a Better Customer Experience?
What action by your sales reps makes for a better customer experience? This article from Shep Hyken is well worth the read. Below is a brief summary of the article but we encourage you to read the article in its entirety. “Curiosity killed the cat.” According to Wikipedia, this saying first appeared in a 1598 […]
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