Is your response to a complaint from a customer “It is out of my control”? It is an easy reply. And embarrassingly I admit I have used it in the past. I saw this article from Shep Hyken and enjoyed his alternative responses. We hope you find it as useful. Last month I was in […]
Mitigate Workplace Violence Through Duty of Care
As an employer, you have certain responsibilities to your employees including protection from workplace violence. For example, you need to provide them with a safe work environment. One aspect of this that is not talked about quite as much is workplace violence. It is your obligation to help mitigate workplace violence to protect your business, […]
Will Artificial Intelligence Make Us Dumb?
There is a lot in the news about artificial intelligence. Some of the news portrays hope in a better world. And some of the news portrays an Orwellian picture of transhumanism. In either case, it will have an impact on our business and personal lives in the near future. This article from Shep Hyken highlights […]
Post-Accident Workforce Drug Positivity for Marijuana Reached a 25-Year High in 2022
For a long time, we have recommended and encouraged employers to be aware of workforce drug positivity in their workplaces. In order to understand the depth and breadth of this problem and provide employees and third parties with a safe environment, you must be willing to drug test for marijuana. This recent article revealed an […]
HR Teams Must Keep Up With Changing Cannabis Laws
Changing cannabis laws are in a seemingly constant state of flux around the country as bills go into effect and voters head to the ballot box. As a result, it is critical for HR departments to keep up with changing cannabis laws. This article emphasizes the point and shows the necessity of staying abreast of […]
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