In this article Shep Hyken talks about the importance of saving your customer time and how it pays dividends in customer loyalty. A customer takes the time to buy a product, which could include research, visits to a store, calls to a salesperson, and many other tasks that go into a pre-purchase routine. So once […]
How Synthetic Urine Became the Go-To for Beating Drug Tests
Why is synthetic urine the Go-To for beating drug tests. This article highlights some of the reasons. This article is summarized below and contains our comments. We recommend you read the article in its entirety. Synthetic urine, once a niche item, is now very popular. Synthetic urine is a lab-formulated liquid that mimics the chemical […]
What Employers Need to Know About Marijuana Drug Testing in the Age of Legalization
This article in HR Management and Compliance explores what employers need to know about marijuana drug test in the age of legalization. The article is summarized below. We encourage you to read the article in its entirety. Employers have long relied upon drug testing as the most objective way to determine whether an employee is […]
What’s More Important, Happy Customers or Happy Employees?
In this article, Shep Hyken explores the question What’s More Important, Happy Customers or Happy Employees? Shep Hyken has written in many articles and books that a focus on the employee experience will improve the customer experience. The logic makes sense. If you treat employees well, they will be more engaged with their customers and […]
Plaintiff Attorneys Asking for Job Applicants Who Believe AI Harmed Them
Attorneys working with ClassAction.org are investigating whether class action lawsuits can be filed on behalf of job applicants who believe AI harmed them during the screening and interview process. Employers should consider this warning that makes sure they are comply with the Fair Credit Reporting Act (FCRA). Below is a summary of the article. We […]
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