The ADA Does Not Require Employers to Tolerate Use of THC During Work Time. This is a summary of an article by Jonathan Crotty of the law firm Parker Poe Adams & Bernstein LLP. We encourage you to read the article in its entirety. An employer smelled marijuana and discovered that an administrative employee was […]
Hire for Attitude, Train for Skill
The old saying in business, when it comes to hiring people, is hire for attitude, train for skill. Shep Hyken has shared ideas related to this quote in several articles and videos. So, why bring it up again? First, it’s a concept worth revisiting to remind us of this important truth, especially in the world […]
Ten Reasons Why Customers Hate Calling You for Help
Shep Hyken has a list of ten reasons why customers hate calling you for help. Yes, we may still encounter friction when calling for help or support, but with the latest technology, which includes AI-infused chatbots that either talk or message with you, the experience of getting help is improving. And even without technology, it’s […]
Try to Screen Out Bad Hires
“What you do on the front end to screen out bad hires can have a bigger impact than just about anything you do: hiring the right people to start with,” said David J. Schaerer, executive vp of pre-employment screening company American Tescor Inc. in Beaverton, Ore. Speaking as part of a panel at REBEX 2003, […]
Saving Your Customer Time Shows Respect
In this article Shep Hyken talks about the importance of saving your customer time and how it pays dividends in customer loyalty. A customer takes the time to buy a product, which could include research, visits to a store, calls to a salesperson, and many other tasks that go into a pre-purchase routine. So once […]
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