A Reuters article contained news of a US company using AI in the hiring process. A China-based tutoring company has agreed to settle a U.S. government agency’s novel lawsuit claiming it used hiring software powered by artificial intelligence to illegally weed out older job applicants. The 2022 lawsuit against iTutorGroup Inc was the first by […]

A recent article in the BBJ states that workers who get promoted are more likely to leave your company than those who did not — but luckily for managers, there’s a fix for that. We read this article and found the content very interesting. It illuminated some key findings about managing your workforce AND moving […]

The hiring process is incredibly difficult, and nobody wants to find themselves rescinding a job offer to an otherwise-qualified candidate unless necessary. Employers today are feeling the squeeze of a competitive hiring market.  When possible, employers should consider performing a drug test and background check before extending a job offer. Before doing so, check with […]

This article from Shep Hyken about customer service debacles is quite illustrative. All organizations need to focus on instructing employees how to ask for help when faced with a confusing situation. Have you encountered similar situations to those described by Shep Hyken below? In 1996 the U.S. hosted the Summer Olympics. I’ll never forget reading […]

Is your response to a complaint from a customer “It is out of my control”? It is an easy reply. And embarrassingly I admit I have used it in the past. I saw this article from Shep Hyken and enjoyed his alternative responses. We hope you find it as useful. Last month I was in […]